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Free customer service training is being offered to hospitality industry employees on Nov. 6 at Kiln Creek Golf Club & Resort in Newport News. The seminar is designed to provide training to hospitality workers who come in contact with visitors to the region’s attractions, hotels, restaurants, retail establishments, etc. To accommodate shift workers, two sessions will be offered from 9:30–11:30 a.m. and 1:30–3:30 p.m. The program will focus on BRAVO Empowerment customer service training, which is designed to heighten awareness of the power embodied in the fundamentals of behaviors, relationships, attitude, values and outcomes.
For more details and to register for this seminar, visit here.
